Serve TeamFood Shelf
Food Shelf Serve Team Guide
This guide walks you step-by-step through serving at the food shelf. You don’t need to know everything — just take the next right step.
Posture: Serve with warmth and dignity. If anything feels unclear, slow down and ask your Team Lead.
Before Opening — Arrival & Setup
- Arrive and get oriented
- Pull bread, desserts, and vegetables
- Check veggies and remove spoiled items as you set them out
- Stock shelves and prep bags
- Set out iPads and get the app ready
↗ For more details
Exact setup order, locations, and reminders.
Guest Interaction — Walking People Through
- Greet guests warmly
- Register guests at the iPad
- Guide them through the food shelf
- Maintain dignity and flow
↗ For more details
Exact roles, phrases, and flow rules.
Logging & Organization
- Set up iPads and clipboard
- Check in returning or new guests
- Manage the queue correctly
↗ For more details
iPad setup, app behavior, and queue handling.
Distribution Flow
- Use carts correctly
- Follow aisle flow and signs
- Help guests finish and reset carts
↗ For more details
Aisles, carts, quantities, and pacing.
End of Shift — Closing & Reset
- Put food away properly
- Return iPads, carts, and supplies
- Secure the room
- Take a 30-second reset before you go (optional)