Food Shelf • Team Lead
Team Lead Guide
The Team Lead role exists to keep the system running smoothly so the Serve Team can focus on serving guests with dignity and care.
Arrival & Opening Readiness
- Arrive 15–30 minutes prior to open
- Ensure doors are unlocked and accessible
- Turn lights on and confirm stations are ready
- Quick scan: carts, bags, iPads, and flow
Quality Control (Before Guests Arrive)
- Veggies checked and spoiled items removed
- Bread and desserts sorted correctly
- Shelves stocked if donations arrived
- Double-bagged paper bags staged
During Service
- Prep extra double-bagged paper bags when slow
- Sort diapers into smaller packages
- Restock inventory as needed
- Confirm carts are reset between guests
De‑escalation & Training
- Handle de‑escalation when guests are redirected
- Train Serve Team on iPads and flow
- Ensure coverage if someone steps away
Pickup Responsibilities
- Wednesday: Midway Food Project pickup (1:00 PM)
- Friday: Cub Foods pickup (around 9:00 AM)
Closing Oversight
- iPads powered down, stored, and charging
- Food returned to coolers/freezers
- Carts reset, trash out, boxes recycled
- Lights off and doors locked