Serve TeamGreeter
Greeter Serve Team Guide
Your welcome sets the tone. This team helps every guest, newcomer, and church member feel seen, safe, and guided—starting the moment they arrive.
Timing (updated): Please arrive when Planning Center indicates and follow any updates from your Team Lead.
Why do I do this?
You serve because Jesus washed feet. You serve because through your gifts and efforts we stay on mission to disciple people, deliver hope and champion our city. You serve because people are looking—like you once were—for a place to be known, find hope and bring heaven to the city of St. Paul.
Serve Team posture
- Warmth first: smile, eye contact, and a helpful tone.
- Clarity matters: if someone looks unsure, step in gently.
- When in doubt, ask your Team Lead.
Always follow Team Lead & staff direction.
If anything feels unclear, unsafe, or urgent, get help right away.
What do I do?
Greeters
Ensure guests, newcomers, and church members feel welcomed when they walk through the doors.
Welcome Center
Assist guests, newcomers, and church members by providing information and service.
What do I need to know?
- Be familiar with Planning Center and how to contact your Team Lead.
- Know the building well enough to confidently direct people (or walk them to where they need to go).
- Understand the Connect Card process and how to assist new visitors.
- Understand the Kids Check-In process and how to assist new families.
- Be friendly to everyone you encounter and help people connect with others when you can.
How do I do it? (Sunday flow)
- 1) Confirm your scheduleRespond promptly in Planning Center.
- 2) Arrive & join the Serve Team meetingArrive when Planning Center indicates for the Team Summit morning meeting (word + worship + updates).
- 3) Get your assignmentCheck in with your Team Lead for your station (doors / welcome center / special needs).
- 4) Wear your Serve Team lanyardWear your lanyard for the day if your team uses one.
- 5) Be in position before service startsBe at your station early enough to support arrivals.
- 6) Welcome every personSmile, greet, open doors, and help people find where they need to go.
- 7) Help guests take next stepsSupport connect cards, directions, kids check-in, or finding a pastor/leader.
- 8) Transition into serviceOnce released by your Team Lead, join the service—stay alert and ready to help.
- 9) Communion support (as needed)Assist with communion cups/distribution/cleanup if your Team Lead requests it.
- 10) Finish strongLeave your area better than you found it and communicate any issues to your Team Lead.
What success looks like
- People are greeted quickly and warmly.
- Guests know where to go next (sanctuary, kids check-in, restrooms, welcome center).
- Newcomers feel seen and supported.
- Needs/problems are noticed early and passed to the Team Lead fast.