Host Serve Team Guide
Hosts create a warm, welcoming sanctuary experience—helping people find seating, distributing service items, and supporting smooth transitions so everyone can engage without distraction.
Why do I do this?
You serve because Jesus washed feet. You serve because through your gifts and efforts we stay on mission to disciple people, deliver hope and champion our city. You serve because people are looking—like you once were—for a place to be known, find hope and bring heaven to the city of St. Paul.
Serve Team posture
- Warmth first: smile, eye contact, and a helpful tone.
- Clarity matters: if someone looks unsure, step in gently.
- When in doubt, ask your Team Lead.
What do I do?
Hosts welcome people into the sanctuary, help them find seating when necessary, and support smooth service flow. Hosts may distribute service-related items (handouts, communion, etc.), help clean up used communion supplies, and record attendance as directed.
What do I need to know?
- Be familiar with Planning Center and how to contact your Team Lead.
- Know the building well enough to direct people as needed.
- Understand the Connect Card process and how to assist new visitors.
- Understand the Kids Check-In process and how to assist new families.
- Be friendly to everyone you encounter and help people connect with others when you can.
How do I do it? (Sunday flow)
- 1) Confirm your scheduleRespond promptly in Planning Center.
- 2) Arrive & join the Serve Team meetingArrive when Planning Center indicates for the Team Summit morning meeting.
- 3) Check in with your Team LeadGet your sanctuary assignment (doors, aisles, seating areas, special needs).
- 4) Wear your Serve Team lanyardWear your lanyard for the day if your team uses one.
- 5) Be in position before service startsBe ready early enough to support arrivals.
- 6) Welcome & help seat peopleKeep the room calm and help late arrivals find seats discreetly.
- 7) Distribute service items (as needed)Hand out items as directed by your Team Lead.
- 8) Attendance (as directed)Count and record attendance if asked by your Team Lead.
- 9) Communion cleanup (as needed)Help tidy used communion supplies and reset the sanctuary.
- 10) Finish strongStay available and follow your Team Lead’s direction through closing.
What success looks like
- People enter the sanctuary feeling welcomed, not rushed or confused.
- Seating flows smoothly even when it’s busy.
- Service items are handled calmly and discreetly.
- The sanctuary is reset quickly and respectfully after service.